FAQs

How do I sign up for the collection service?

If you want either the regular service or a one-off collection, order from the website order form here. Once we have received your order you will receive a collection caddy within 2 weeks (probably sooner!). If you want to discuss your needs, scroll down to the bottom of the page and give us a call.

How do I cancel my subscription?

If you wish to cancel your subscription you will need to sign into to your account using your email and password. This was created at check out. Please cancel before the final collection you require so we can collect your caddy.

How will you find me on a boat?

We ask you to share your what3words location before collection days. Will we be serving communities in East London – if you are outside this zone on the collection day – your collection will be carried over.

What happens to my shit once you collect it?

First, it is taken to our site in Bow where it is stored safely and containers are cleaned. During the pilot, we are trialling different options for treatment and re-use. At the moment, we transfer the collected material to a Composting Facility (ISO registered) just outside of the m25. This uses innovative technology to safely transform sewage sludge and other organic wastes into a soil conditioner for soil restoration. We are also building partnerships with local farms to explore options for composting at alternative sites.

I’m having issues with logging into my account?

Go to the home page of the website. On the header bar you will see a link: ‘My Account’. Click this to login into your account.

You will be prompted to enter your username (or email) and password. If you have forgotten your password you can ask for a reset password link to be sent to your email account.

From there you can set up a new password.

Once you have logged into your account, you can cancel a subscription or order a new service. To order a new service navigate to the ‘order your service’ page. You will have to enter the information (boat name etc) again, as to comply with GDPR we can’t store this information.

How often is a ‘fortnightly’ collection?

If you selected to have a regular fortnightly collection service, we will collect every 2 weeks. We are also offering monthly collection service, and one-off collection service, of up to 75kg, for people passing through. Please call for details or order on our website here.

Do you collect other organic, green materials?

Yes, we collect any organic materials aside from the contents of the dry toilet, so long as it is no more than 17 litres. We do not collect urine or other humid/wet material, nor any plastic, metal or contaminated materials are not accepted.

Do you have licenses to do what you do?

We are a licensed Waste Carrier by the Environmental Agency and follow strict health and safety protocols to avoid any dispersal or contamination as we make our journeys and store the waste.